Due to the current situation, we have set up a Colissimo and Chronopost parcels pickup 5 times a week, Monday to Friday, pending the reopening of our post office. This parcels pickup takes place in the morning at 10am, as a result are sent :
- Monday orders placed between Thursday after 1 p.m. and Friday before 1 p.m
- Tuesday orders placed between Friday after 1 p.m. and Monday before 1 p.m.
- Wednesday orders placed between Monday after 1 p.m. and Tuesday before 1 p.m.
- Thursday orders placed between Tuesday after 1 p.m. and Wednesday before 1 p.m.
- Friday orders placed between Wednesday after 1 p.m. and Thursday before 1 p.m.
Deliveries in Mondial Relay and Happy Post are also gradually resuming with parcels pickup on Mondays, Wednesdays and Fridays, as was the case previously.
In general, no delay is currently guaranteed by the carriers because all of them are still operating with reduced teams and delays to catch up. You will therefore have to be a little more patient than usual.
We also wanted to reassure you by telling you that we take all the protections to prepare and send your orders. As always, your health and that of our team is at the heart of our priorities.
Delivery in 3 to 5 days in Relay places in France, Belgium and Luxemburg - Special offer Mondial Relay for France, Belgique, Luxembourg :
Delivery in Relay places in Spain.
Home delivery in Germany, Italy, Luxemburg, United Kingdom, Austria, Netherlands and Portugal in 4 to 6 days depending on the delivery location.
Special Offer Happy Post :
Free for orders above 100€
Home delivery without signature in France in 2 days.
Delivery in Post office with a choice of more 10 000 post offices in France in 2 days.
Delivery in Pick Up stations among 8000 places in France in 2 days.
Home delivery next day before 18:00 in France.
Delivery in Pick Up place next day in France.
Delivery in relay places in 2 to 3 days in Europe.
Home delivery in 2 to 4 days in Europe.
Worldwide delivery with signature in 3 to 8 days. In Asia and America, shipping is traken care by EMS International..
Delivery with signature in 5 to 7 days in French DOM TOM.
During your order process, the shipping cost is automatically calculated to your cart and your destination.
Whatever shipping method you'll choose, when shipping is made we provide you a tracking number in order to track the shipping of your parcel.
We take the maximum care preparing your orders and to protect it to avoid any problem during the shipping. But if you had to face a damage parcel during delivery please contact us immediatly.
Please note that a damage packaging or a damage box cannot be a reason for a refund.
To reduce our impact on environment, we don't print orders or invoice except for customs purposes. Once your order placed you will receive an email offering to download your invoice in a PDF file. Please print it only if necessary.
Warning : Please note the delivery schedules are given only as an indication, they are not a commitment and if a delay happen the parcel is shipped, it cannot be a reason to ask for the refund of shipping fees.