The Principles of Protection of Personal Data from Artoyz

Your requests for changes to your personal data

  • As a user of the services of the company ArtoGez you can change the personal data about you since your customer account.
  • If you want to delete your customer account you can also perform this action (Attention this action is irreversible you will lose access to the history of your orders, your loyalty points, your promotional codes ... but it will be possible to create a new customer account ) since your customer account.
  • It is possible to export your personal data since your customer account.
  • For any other request for access, obtaining, rectifying or erasing your personal data we invite you to contact Our protection service for your data.

Introduction

This page describes the principles with which ArtoGez collects different types of data on its customers. The elements described in this page are explained in detail in the Principles of Protection of Artoyz's data.

Also this page details Artoyz's safety and data protection policy commitments to meet your privacy.

Definition

In order to avoid imprecise interpretation here are some elements of understanding of terms used:

  • Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.
  • Treatment: any operation or set of operations carried out or not using automated processes and applied to personal data or sets of data (collection, recording, transmission, storage, storage, extraction, consultation, use, use, Interconnection, segmentation, etc.).

Responsible for treatment

Any processing of personal information communicated to Artoyz is carried out under the responsibility Artoyz, 189 rue d'Aubervilliers - 75018 Paris - France, 45099284700068.

How do we collect data about you?

The collection of your personal data (such as name and coordinates) is most often based on your customer relationship or another relevant relationship with us. For example, we collect data when you perform actions on our services, registering as a user of our site, using the services of ARTOYZ or by providing us with other information.

When you use ARTOYZ network and communication services, such as a call or creating your customer account or by sending an e-mail, the credentials are stored in our systems for the use of services.

When you visit Artoyz's websites or in charge of pages, you leave us different types of anonymous navigation data, such as your IP address and your navigation history. The operation of the services is based on the use of cookies.

We can collect data based on your consent.

We record customer service calls in order to check the actual discussion, if necessary.

We also collect data from our potential customers when participating in contests, lots or customer events.

What data do we collect?

These data include your name, first name, address, phone number, e-mail address, date of birth, direct marketing information and consent, information on the company contact, name of the company, information provided by you- Even, customer classification information, order, delivery, agreement and billing we store what can be connected to you.

The data created and collected during the communication includes information about the connecting parts, the time of connection, the routing information, the data transfer protocol, the format of the connection and the location information.

When browsing the Internet, "measurement data" are collected using cookies. These data can not be associated with a person.

Customer information we collect help us customize and continually improve your product purchase experience. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services, and promotional offers, keep and update our files and thus your accounts at home, put At your disposal content such as envy lists and customer comments and recommend products and services that may interest you. We also use this information to improve our shops and websites, prevent or detect fraud or abuse on our website and allow third parties to provide technical, logistical or other functions for our account.

List of types of information we collect:

 

Information that you communicate to us

We collect and record all the information you communicate to us via our website or by other biases. You can choose not to communicate to us certain information, this decision may nevertheless limit the use of our services. We use the information you communicate to us, in particular to meet your requests, to customize your future purchases, improve our services and communicate with you.

 

Information collected automatically

Whenever you enter into contact with us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the Artoyz site or advertisements and other content posted on other websites by Artoyz or on its behalf.

 

Email information

To optimize the usefulness and interest of our emails, if your computer allows it, we frequently receive a confirmation of e-mails sent by Artoyz that you have opened. If you do not want to receive e-mail from us, simply notify us in your account.

 

How do we manage your information?

Please note that Artoyz staff and its subsidiaries and subcontractors act under secrecy obligation when dealing with you.

We maintain the confidentiality of the data concerning you and make sure that they are used for predefined purposes.

Your data is processed for the purpose of producing and delivering communication and other agreed services, develop services, bill, provide you with the best and most comprehensive services, and inform you of our services.

We also use your data for communication with customers, such as sending information about our services and for direct marketing purposes.

We also use client profiling data using billing, user amounts, the duration of the customer relationship and external classifications. We use both abstract usage data and specific data to create target groups for marketing.

We treat data from our potential customers for direct marketing purposes.

We strive to ensure that customer data is up-to-date and correct.

We suppress obsolete and unnecessary data when possible.

We protect all the data for you through personal access rights based on tasks and prevent third party access to data.

Where do we send your data?

We submit your data only to the extent permitted by the applicable legislation and as indicated in the description of the file to the authorities and other telecommunication companies.

When we use subcontractors, we will sign with them a security agreement that also covers the use of your data. We are also responsible for this kind of manipulation for you.

The Principles of Protection of Artoyz Data

The purpose of this data protection policy is to describe the principles and practices that we observe at Artoyz to ensure the protection of privacy, the confidentiality of the communication and the legal protection of our customers.

ARTOYZ regularly updates this policy as operations or services are changing or developing. For this reason, we encourage you to regularly consult the last statement.

The important basic values ​​for ARTOYZ understand the confidentiality of customer data and communication, as well as the protection of the privacy of customers in all the operations of the company. When manipulating the personal data of our customers, we follow French legislation, orders and instructions of the authorities and good data processing practices.

ARTOYZ implements a high level of data protection. Personal data and identification as well as location-related data are collected only for predefined and legal specific purposes and are not processed in an incompatible manner with these objectives.

We protect the security of your personal information upon transmission using the SSL (Secure Sockets Layer Software) software that encrypts the information you enter before they are sent.

We maintain physical, electronic security measures and backup procedures related to the collection, conservation and communication of personal information of customers. Our security procedures can lead us to ask for proof of your identity before you can communicate your personal information.

We constantly form our staff on the principles of data processing and monitor the use of data by appropriate means.

The general principles of customer data management

The processing of personal data must always be justified for the operations of ARTOYZ. Artoyz has defined the purpose of collecting, manipulating and submitting personal data in the next section.

ARTOYZ only processes the customer data necessary for its operations, as defined for the purpose of the file description for the client registry. We strive not to treat incorrect, incomplete or obsolete data.

Customer data processing is usually based on a relevant relationship, information received when using or recording a service or consent. We can also process your data for other reasons, for example at your request or when the law requires it. Your information can be processed within ARTOYZ. We encourage our customers to regularly update their contact information.

We record your conversations with our customer service to check a commercial transaction, to answer your requests and to monitor and develop the quality of service.

Please note that as an Artoyz customer, you have the right to check what data about you have been stored in our information systems, or there are no data about you in our file. You can also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year without charge. The data inspection request must be made with a document signed between Artoyz and you.

Collection, conservation, extraction and processing of personal data

Register of data collected directly via the services of ARTOYZ:

Contact form

  • Data collected: Email and message
  • Objective pursued: Customer relationship management
  • Data Retention: Database Recording
  • The duration of the conversation : 1 year
  • Access to data: Artoyz Customer Relationship Service
  • Are the data stored or treated outside EU: No
  • Data collected: Name, first name, address, phone number, e-mail address, date of birth, direct marketing information and consent, contact information from the company, company name, information provided by yourself, information Customer Classification, Command, Delivery, Accord and Billing We store what can be connected to you.
  • Objective pursued: Ordering / Tracking Order / Address / Returns / Have / Managing Fidelity
  • Data Retention: Database Recording
  • The duration of the conversation : Customer service life / Inactive customers for 2 years are deleted
  • Access to data: Logistics (partially, only data related to the treatment and shipment of your order) / The Marketing / Customer Service department
  • Are the data stored or treated outside EU: No
  • Data collected: E-mail
  • Objective pursued: Marketing emails
  • Data Retention: OPTIN in database
  • The duration of the conversation : Optin duration of the customer off refusal from the customer
  • Access to data: The marketing department
  • Are the data stored or treated outside EU: No

Customer Account Creation

OPTIN NEWSLETTER FORM

 

In accordance with the law "Informatique et Libertés", you can exercise your right of access to the data concerning you and rectifying them via the contact button available at the top of this page

 

Register of data transmitted to subcontractors via ARTOYZ services:

Shopind

  • Provider information: https://www.shopimind.com/
  • Provider location: France
  • Objective pursued: Marketing emails
  • Are the data stored or treated outside EU: No
  • RGPD Charter of the Provider:https://www.shopimind.com/rgpd/

 

Nosto

  • Provider information: http://www.nosto.com/fr/
  • Provider location: Finland
  • Objective pursued: Marketing emails + remarking
  • Are the data stored or treated outside EU: No
  • RGPD Charter of the Provider:http://www.nosto.com/data-privacy/

 

Facebook

  • Provider information: https://www.facebook.com/
  • Provider location: United States
  • Objective pursued: Connecting to your customer account on the site via your Facebook account
  • Are the data stored or treated outside EU: Yes
  • RGPD Charter of the Provider:https://www.facebook.com/

 

Google Analytics

 

Google AdWords

 

MailChimp

  • Provider information:https://mailchimp.com/
  • Provider location: United States
  • Objective pursued: Marketing emails
  • Are the data stored or treated outside EU: Yes
  • RGPD Charter of the Provider:https://kb.mailchimp.com/fr/accounts/management/about-the-general-data-protection-regulation

 

Sending and sharing data

ARTOYZ can submit your data to third parties than in accordance with the legislation in force. We submit information on request to the authorities, for example the police and the security authorities, as well as other authorities for the reasons specified by the legislation.

Information about our clients represent an important part of our business and our business is not trading. We share this information solely in the cases previously expressed and for the purposes described in this Privacy Policy with Artoyz Control and which are, or submitted to this Privacy Policy, or apply rules at least as protective as those described in this policy. confidentiality.

In addition, we can submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for managing the data in this case. If we treat your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees the appropriate processing of the data.

Processing of identification and location data related to electronic communication

ARTOYZ treats all data and all messages created during communication as confidential. Our staff is required by a secret obligation and a prohibition to use messages or other confidential information. When communication is done via a network, it always leaves a trace. These traces of network are called credentials if they can be connected to a person. Traces of network are created, for example, during telephone calls, sending electronic and SMS messages and navigation on the Internet, and may contain information about the correspondents, the connection route or the routing, the protocol of data transfer used, the event and terminals used or their location.

ARTOYZ manages the identification and location information of the communication in accordance with the law in force for purposes, for example, the implementation and use of services, billing and technical development. Consent, marketing. The data can also be used for billing other service providers to the extent that it is necessary.

ARTOYZ can also manage identification data in the event of an abusive use, a violation of data security and failure repair.

In all the above situations, we do not process the identification and location data only to the extent that it is necessary to accomplish a certain specific task.

Use of location data

A real location method where another person can follow where another person is there requires the consent of the person to be localized. The customer may not be located at all if he refuses the geolocation services.

If we submit location information to locating service providers, we ensure that appropriate means that there is a consent of the person to locate.

Persons authorized to manage the credentials and location data

Only specific people at Artoyz whose work requires access to identification and location data, can process this data.

In practice, the authorization is only granted to persons performing tasks related to the billing, maintenance or development of networks or communication services, the prevention and investigation of abuse, customer service and marketing . People with the right to manipulate data can only handle them to the extent required to perform individual tasks.

Duration of processing of identification and location data and data storage

We process identification and location data as long as necessary for billing, technical development, breakdown repair, marketing, investigation, or data security. However, the manipulation takes place only to the extent required by the shares and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the date of expiry of the invoice and for a period not exceeding three years from the date of due date, unless necessary to maintain Data for a longer period. linked to the collection of the invoice. Otherwise, the data is stored in the measure allowed and required by the relevant legislation.

Websites, follow-up of visits

We also collect data on website visits. These data include the IP address and the corresponding DNS name, the organization that recorded the IP address, the name and address of the page visited, the load time of the page and the browser type.

Please note that the IP address is an identification required for the operation of the Internet, used to direct the messages transmitted on the Internet to the appropriate locations. As a general rule, the IP address is not connected to the person who uses the computer, but it can be connected to the organization that has recorded the IP address. The IP address connection can be established at the request of the authorities.

Cookies

As an Artoyz customer, you can consult our websites anonymously. However, as most of the websites, we use cookie technology. When viewing our website, the cookie defines a random number for the browser that does not indicate your identity. Cookies help arty to determine what are the most popular sections of its websites, where visitors go and how long are they staying there. The data is used to implement and develop services and target advertisements on websites.

You can prevent cookie storing by changing your browser settings. In some cases, prevention can slow down or make it impossible to navigation on pages or website.

Data security

We ensure the safety of our services data using methods proportionate to the severity and sophistication of threats as well as at cost.

ARTOYZ takes care to do actions aimed at preventing data security violations or eliminating disturbances that affect data security. In addition, we use all the means to ensure that the confidentiality of the messages or the protection of privacy is not unduly compromised when performing the above actions.

We provide information on actions related to the security of our services data and other data on data security through appropriate channels, such as our website or customer newsletters.

In order to prevent data security violations and eliminate disturbances affecting data security, we can, among other things, prevent receiving e-mail messages, remove viruses and other malware messages and take other measures. comparable techniques. Necessary measures within the authorized and required limits specified in the relevant legislation. We use physical, administrative and technical protection measures to keep the messages and identification data transmitted on the communication network. These actions reduce the risk that data concerning you are disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standardized encryption methods.

Please note that as an Artoyz Services user, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals carefully and control their use, for example using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them so. that the operating system updated.

Customer and Direct Marketing Communication

ARTOYZ sends customer messages regarding its products and services to its customers via the consent available in the customer account.

Artoyz also sends direct marketing messages in electronic format. You have the right to prohibit ArtoGez sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or through your customer account available on our website.