Your personal information

The principles of protection of personal data of Artoyz

Your requests for changes to your personal data

As a user of the services of the company Artoyz you can modify the personal data concerning you from your customer account.
If you want to delete your account you can also perform this action (be careful this action is irreversible you will lose access to the history of your orders, your loyalty points, your coupon codes ... But it will be possible to create a new customer account ) from your customer account.
It is possible to export your personal data from your customer account.
For any other request for access, obtaining, rectification or erasure of your personal data, please contact our data protection service.
This page describes the principles with which Artoyz collects different types of data about its customers. The elements described in this page are explained in detail in Artoyz's data protection principles.

Also this page details the commitments concerning the security and data protection policy of Artoyz in order to respect, as much as possible, your private life.


In order to avoid an imprecise interpretation here are some elements of comprehension of terms used:

Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.
Processing: any operation or set of operations carried out or not by automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, preservation, retrieval, consultation, use, interconnection, segmentation, etc.).
Responsible for treatment
Any processing of personal information communicated to Artoyz is carried out under the responsibility of the company Artoyz, 189 rue d'Aubervilliers - 75018 Paris - France, 45099284700068.

How do we collect data about you?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, by using the services of Artoyz or by providing us with other information.

When you use Artoyz's network and communication services, for example by placing a call or creating your customer account or sending an e-mail, credentials are stored in our systems for use of the services.

When you visit Artoyz's websites or load pages, you leave us various types of anonymous navigation data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.

We may collect data based on your consent.

We record customer service calls so that we can check the actual discussion, if necessary.

We also collect data from our potential customers when participating in contests, sweepstakes or customer events.

What data do we collect?

These data include your last name, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, information about the contact person of the company, name of the company, information provided by you- same, customer classification information, order, delivery, agreement and billing We store what can be connected to you.

The data created and collected during the communication includes information about the communicating parties, the time of the connection, the routing information, the data transfer protocol, the format of the connection and the location information.

When browsing the Internet, "measurement data" is collected using cookies. These data can not be associated with a person.

The customer information we collect helps us to continually customize and improve your shopping experience with Artoyz services. We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, keep and update our files and so your accounts with us, put at your disposal content such as wish lists and customer reviews and recommend products and services that may interest you.

We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website and allow third parties to provide technical, logistical or other functions on our behalf.

List of types of information we collect:

Information you give us

We collect and store any information you provide us through our website or other means. You may choose not to provide us with certain information, but this decision may limit the use of our services. We use the information you provide us, in particular to respond to your requests, personalize your future purchases, improve our services and communicate with you.


Information collected automatically

Whenever you get in touch with us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the Artoyz website or advertisements and other content posted on other websites by or on behalf of Artoyz.


Email information

To maximize the usefulness and value of our e-mails, if your computer allows it, we often receive a confirmation of e-mails sent by Artoyz that you have opened. If you do not wish to receive an e-mail from us, simply notify us in your account.


How do we manage your information?

Please note that the staff of Artoyz and its affiliates and their subcontractors act under the obligation of secrecy when processing data concerning you.

We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering agreed communication and other services, developing services, billing, providing you with the best and most comprehensive services possible, and informing you of our services.

We also use your data for communication with customers, such as sending information about our services and for direct marketing purposes.

We also use the data for customer profiling using billing, usage amounts, customer relationship time, and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We strive to ensure that customer data is current and correct.

We remove obsolete and unnecessary data where possible.

We protect all data about you through personal access rights based on tasks and prevent third party access to data.

Where do we send your data?

We only submit your data to the extent permitted by applicable law and as stated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this kind of manipulation for you.

The data protection principles of Artoyz

The purpose of this data protection policy is to describe the principles and practices we observe at Artoyz to ensure the protection of privacy, the confidentiality of communication and the legal protection of our customers.

Artoyz regularly updates this policy as operations or services change or develop. For this reason, we encourage you to check the latest statement regularly.

Important core values ​​for Artoyz include the confidentiality of customer data and communication, as well as the protection of customer privacy in all business operations. When handling personal data of our customers, we follow the French legislation, the orders and the instructions of the authorities and the good practices of data processing.

Artoyz implements a high level of data protection. The personal and identification data as well as the data related to the location are collected only for specific predefined and legal purposes and are not treated in a way incompatible with these objectives.

We protect the security of your personal information when it is transmitted using Secure Sockets Layer Software (SSL), which encrypts the information you enter before they are sent.

We maintain physical, electronic and security safeguards in connection with the collection, retention and disclosure of personal information of customers. Our security procedures may require you to ask for proof of your identity before you can share your personal information.

We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.

The general principles of customer data management

The processing of personal data must always be justified for the operations of Artoyz. Artoyz has defined the purpose of the collection, handling and submission of personal data in the following section.

Artoyz processes only the customer data required for its operations, as defined for the purpose of use indicated in the file description for the client registry. We strive to not handle incorrect, incomplete or outdated data.

The processing of customer data is usually based on a relevant relationship, information received when using or registering a service or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information can be processed within Artoyz. We encourage our customers to update their contact information regularly.

We record your conversations with our customer service to verify a commercial transaction, to answer your requests and to monitor and develop the quality of the service.

Please note that as a customer of Artoyz, you have the right to verify which data about you has been stored in our information systems, or that there is no data about you in our file. You may also refuse the use of your data in accordance with the relevant legislation. The inspection can be done once a year without charge. The request for inspection of the data must be made with a document signed between you and Artoyz.

Collection, retention, extraction and processing of personal data

Register of data collected directly via the services of Artoyz:

Contact form
Data collected: email and message
Objective pursued: Customer relationship management
Data Retention: Database Registration
Shelf life: 1 year
Access to data: Artoyz customer service
Is the data stored or processed outside the EU: No
Data collected: last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, contact information of the company, company name, information provided by yourself , customer classification information, order, delivery, agreement and billing We store what can be connected to you.
Objective pursued: Order / Order Tracking / Address / Returns / Credit / Fidelity Management
Data Retention: Database Registration
Shelf life: Customer lifetime / Inactive customers for 2 years are deleted
Access to data: Logistics (partially, only data related to the processing and shipping of your order) / The marketing department / Customer service
Is the data stored or processed outside the EU: No
Data collected: email
Objective pursued: Marketing Emails
Data retention: Optin in database
Shelf life: Customer's opt-in period, excluding refusal by the customer
Access to data: The marketing department
Is the data stored or processed outside the EU: No
Customer account creation
Optin newsletter form

In accordance with the law "IT and freedoms", you can exercise your right of access to your data and have it rectified via the contact button available at the top of this page


Register of data transmitted to subcontractors via the services of Artoyz:

Information provider:
Provider location: France
Objective pursued: Marketing Emails
Is the data stored or processed outside the EU: No
RGPD charter of the provider: https: //

Information provider:
Provider location: Finland
Objective pursued: Marketing Emails + Remarketing
Is the data stored or processed outside the EU: No
RGPD charter of the provider: http: //

Information provider:
Provider location: United States
Objective pursued: Login to your customer account on the site via your Facebook account
Is the data stored or processed outside the EU: Yes
RGPD charter of the provider:

Google Analytics
Information provider: https: //
Provider location: United States
Objective pursued: Website traffic analysis + Remarketing
Is the data stored or processed outside the EU: Yes
RGPD charter of the provider:

Google Adwords
Provider information: https: //
Provider location: United States
Objective pursued: Advertising + Remarketing
Is the data stored or processed outside the EU: Yes
RGPD charter of the provider:

Information provider: https: //
Provider location: United States
Objective pursued: Marketing Emails
Is the data stored or processed outside the EU: Yes
RGPD charter of the provider: https: //

Sending and sharing data

Artoyz may only submit your data to third parties in accordance with the legislation in force. We submit information on request to the authorities, for example the police and security authorities, as well as other authorities for the reasons specified by law.

Information about our customers is an important part of our business and our job is not to trade it. We share this information only in the cases previously expressed and for the purposes described in this privacy policy with Artoyz control and which are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy. confidentiality.

In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees the proper processing of the data.

Processing of identification and location data related to electronic communication

Artoyz treats all data and messages created during the communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition to use messages or other confidential information. When communication is via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, during phone calls, sending e-mail and SMS messages and browsing the Internet, and may contain information about the parties, the connection route or the routing, the protocol of used data transfer, the event and the terminals used or their location.

Artoyz manages the identification and location information of the communication in accordance with the law in force for, for example, the implementation and use of services, billing and technical development. Consent, marketing. The data may also be used for billing other service providers to the extent necessary.

Artoyz can also handle credentials for misuse, data breach, and fault repair.

In all of the above situations, we only process identification and location data to the extent necessary to perform a specific task.

Using location data

An actual locating method where another person can track where another person is is where the person needs to be located. The client may not be located at all if he refuses geolocation services.

If we submit location information to location service providers, we will ensure by appropriate means that there is consent from the person to be located.

Persons authorized to manage identification and location data
Only specific people at Artoyz whose work requires access to identification and location data can process this data.

In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. . People with the right to manipulate the data can only manage them to the extent required to perform individual tasks.

Duration of processing of identification and location data and storage of data

We process identification and localization data for as long as required for billing, technical development, troubleshooting, marketing, misuse, or data security. However, the manipulation takes place only to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless otherwise required the data for a longer period. linked to the collection of the invoice. Otherwise, the data are stored to the extent permitted and required by the relevant legislation.

Websites, monitoring visits

We also collect data about website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the visited page, the loading time of the page and the type of browser.

Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.


As a customer of Artoyz, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help Artoyz determine which are the most popular sections of their websites, where do visitors go and how long do they stay there? The data is used to implement and develop services and target advertisements on websites.

You can prevent cookie storage by modifying your browser settings. In some cases, prevention can slow down or make it impossible to navigate pages or the website.

Data security

We provide data security for our services using methods that are commensurate with the severity and sophistication of the threats as well as the cost.

Artoyz takes care to take action to prevent data breaches or eliminate disruptions to data security. In addition, we use all means to ensure that the privacy of messages or the protection of privacy is not unduly compromised in the performance of the above actions.

We provide information about actions related to the data security of our services and other data security issues through appropriate channels, such as our website or customer newsletters.

To prevent data breaches and eliminate data security disruptions, we can, among other things, prevent the receipt of email messages, remove viruses and other malware from messages, and take other measures. comparable techniques. Necessary measures within the authorized and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data being disclosed to third parties and preventing misuse or other unauthorized access. Some of our services also use standard encryption methods.

Please note that as a user of Artoyz services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and devices with care and control over their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services to keep them safe and secure. as the operating system updated.

Customer Communication and Direct Marketing

Artoyz sends customer messages about its products and services to its customers through the consent available in the customer account.

Artoyz also sends direct marketing messages in electronic format. You have the right to prohibit Artoyz from sending direct marketing messages. You may prohibit marketing by following the instructions included in the direct marketing message or through your customer account available on our website.